Our low cost activities cover the different topics in the TNQ Tourism Small Business Development Program. You can participate in as many activities as you like – be sure to book your place so you don’t miss out!

For small tourism businesses OR business intenders OR in a tourism related industry, with fewer than 20 full time equivalent staff.

TTNQ members and non-members are welcome to come along.

Cairns Workshop

Friday 11 August

10am-12noon

Grant Thornton, 13/15 Lake Street

Presented by: Grant Thornton          

Discounted Cost: $20 per person

The foundation for a successful business is understanding your financial situation. Learn to identify how your business is currently performing, make key financial decisions, track the right information and highlight any problem areas that need attention. You will be able to:

– create a profit & loss statement
– create a balance sheet
– create a cashflow statement
– work out ratios – profit/liquidity/solvency/work in progress/return on investment
– work out margins & breakeven point
– prepare a profit & loss budget
– discount the smart way
– manage your stock, supplier payments & debtor payments

Cairns & Port Douglas Mentoring

If you can’t make it to the Cairns workshops above, we can arrange a one-on-one mentoring session to cover the workshop content with the presenter for only $70 per hour (instead of $390 per hour). Click here to let us know.

Cassowary Coast Mentoring

Provided by: Conus Business Consultancy Services

Discounted Cost: $50 per hour for up to 3hrs of mentoring

The foundation for a successful business is understanding your financial situation. Interpreting data and making the tools work for you is easy when you know how. Receive guidance on available banking and finance products, how to present finance bids and how to effectively manage your cash flow. Review and implement your business plan, improve supply-chain management, succession planning and create security over leased premises or your intellectual property.

Cairns Workshop

Look out for details in March 2018

10am-12noon

Grant Thornton, 13/15 Lake Street

Presented by: Grant Thornton

Discounted Cost: $20pp

Getting money into your business can come in different forms but each avenue needs the same forethought, planning and contents. Explore small business funding avenues and learn how to apply for, prepare and present grant and loan applications that win.
– Grant applications
– Bank loan applications
– Applicable for all funding requests

Mentoring

If you can’t make it to the Cairns workshops above, we can arrange a one-on-one mentoring session to cover the workshop content with the presenter for only $70 per hour (instead of $390 per hour). Click here to let us know.

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Innovate Your Business

Cairns Workshop

CLOSED
Stay tuned for the next workshop date…
3pm-6pm

$20pp

theSPACE
U Block, TAFE, Eureka Street, Bungalow

Presented by: theSPACE Cairns

Do you need to reimagine your existing business to add a new revenue stream, jumpstart sales or are you starting from scratch with a brand new business idea? The team from theSPACE will assist you to dismantle your current business or concept and take it along the commercialisation runway – exploring avenues to strengthen and improve it leading to establishment or business growth. Topics include:
– Idea Screening
– Opportunity Development
– Proof of Concept
– Planning & Pitching
– Raising Capital
– Operating & Growth

Cairns Workshop

Tuesday 17 October

9am-4pm

The Pacific Hotel
Corner of Spence St & The Esplanade, Cairns

Presented by: Australian Tourism Export Council

Discounted Cost: $50pp (normally $220pp)

The Australian Tourism Export Council (ATEC) is the peak industry body representing Australia’s $33.4 billion tourism export sector. ATEC have developed the Know-How for Inbound Tourism Excellence (KITE) program to get your business ‘international ready’. Learn about inbound tourism, entry level exporting and international marketplace know-how. After the program you will be able to make more fully informed decisions about your inbound tourism, enhance your product to meet market needs and engage better with the distribution network.

*A webinar on five key markets will be available on completion of the workshop; Singapore, India, Malaysia, Indonesia and China.

Port Douglas Workshop

Tuesday 14 November

Sheraton Mirage Port Douglas

9am-4pm

Presented by: Australian Tourism Export Council

Discounted Cost: $50pp (normally $220pp)

The Australian Tourism Export Council (ATEC) is the peak industry body representing Australia’s $33.4 billion tourism export sector. ATEC have developed the Know-How for Inbound Tourism Excellence (KITE) program to get your business ‘international ready’. Learn about inbound tourism, entry level exporting and international marketplace know-how. After the program you will be able to make more fully informed decisions about your inbound tourism, enhance your product to meet market needs and engage better with the distribution network.

*A webinar on five key markets will be available on completion of the workshop; Singapore, India, Malaysia, Indonesia and China.

Cairns Mentoring

Provided by: Pinnacle Tourism Marketing

Cost: $50 per hour (for up to 30hrs) to complete your plan (normally $110ph)

How do your customers know that you are in business? Let’s tell them! Receive assistance on preparing a marketing plan for your business from someone who has been doing it for over 17 years. Michael Nelson from Pinnacle Tourism Marketing is an award-winning marketing specialist who helps businesses navigate their way through the dynamic world of tourism distribution and sales and marketing.

Port Douglas Daintree Mentoring

Provided by: Pinnacle Tourism Marketing

Cost: $50 per hour (for up to 30hrs) to complete your plan (normally $110ph)

How do your customers know that you are in business? Let’s tell them! Receive assistance on preparing a marketing plan for your business from someone who has been doing it for over 17 years. Michael Nelson from Pinnacle Tourism Marketing is an award-winning marketing specialist who helps businesses navigate their way through the dynamic world of tourism distribution and sales and marketing.

Cassowary Coast Mentoring

Provided by: Knowl’edge

Cost: $50 per hour for up to 3hrs (normally $220ph)

How is your business currently operating? Could it run even better? Receive an assessment from someone who has supported over 130 tourism businesses.

Knowl’edge offers a highly successful tried and tested practical business mentoring support package. Julia will work collaboratively with you to tailor the support specifically to your business needs. Knowl’edge has a flexible toolkit to help diagnose what’s needed. Then Julia discusses the diagnostic outcomes to work with the business on identifying business planning needs, marketing and communication needs and guidance on possible new markets and business opportunities. Practical, achievable strategies are collaboratively developed, along with documented actions. Meetings before or after work are offered, especially if they involve coffee. Email and phone support is provided, at no charge, between meetings.

Cairns Workshop

Date TBA

2pm-5pm

TTNQ, Level 2, 51 Esplanade, Cairns

$20pp

Presented by: Brian Amber – ARA Retail Institute

Learn how to create a visually compelling commercial space to showcase your product and drive a strong return. Know how to make your store stand out and be easily shopped by a busy and distracted customer.
– Plan a store design to create stock turnover
– Effectively use merchandising tools
– Build a logical layout for easy traffic flow
– Design and source effective branding and signage
– Highlight windows to generate attention and ROI

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Cairns Mentoring

Provided by: CBC Staff Selection

Discounted Cost: $70 per hour for up to 3 hours of one-on-one mentoring (normally $175ph)

Small business owners often wear many hats – do you need help with fitting your HR one? Receive guidance on human resources strategies including talent recruitment, tools for retention, managing difficult employees, inductions, performance reviews, terminating employees, award and wage compliance and leave entitlements.

Port Douglas & Daintree Mentoring

Provided by: HR Dynamics

Discounted Cost: $70 per hour for up to 3 hours of one-on-one mentoring (normally $175ph)

Small business owners often wear many hats – do you need help with fitting your HR one? Receive guidance on human resources strategies including talent recruitment, tools for retention, managing difficult employees, inductions, performance reviews, terminating employees, award and wage compliance and leave entitlements.

Cassowary Coast Mentoring

Provided by: Kerry Clow Consulting

Discounted Cost: $70 per hour for up to 3 hours of one-on-one mentoring (normally $175ph)

Small business owners often wear many hats – do you need help with fitting your HR one? Receive guidance on human resources strategies including talent recruitment, tools for retention, managing difficult employees, inductions, performance reviews, terminating employees, award and wage compliance and leave entitlements.

Cairns Workshop

Wednesday 13 September

The Pacific Hotel
Esplanade, Cairns

2.30pm-4.30pm

Presented by: CBC Staff Selection

Discounted Cost: $20pp

Learning how to network successfully can boost your self-confidence as a small business owner, increase awareness about your business and result in actual revenue opportunities. Sally Mlikota from CBC Staff Selection, and current president of the Cairns Business Women’s Club, will share her techniques with you. The more ways that you can network the more benefits you will see in your small business. It’s a skill that can be learned, practiced and mastered. Come along to the TTNQ Member Networking Function after the workshop at 5pm and put your new-found skills into practice!

Cairns Workshop

Stay tuned for more details

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Cairns Workshop

Port Douglas & Daintree Workshop

Wednesday 23 August

11am-1pm

Sheraton Mirage Port Douglas

Presented by: MacDonnells Law

Cost: $20 per person

How do you make sure you don’t lose everything you’ve built in your business? Getting the legal framework in place is vital.
– Intellectual property; patents, trademarks, designs, copyright, confidential information
– The privacy act; who does it apply to and how to avoid making mistakes with client information
– Succession planning; who will run your business if you can’t or don’t want to – death, selling, the next generation
– Credit management; making sure you get paid for your product or service and what to do when you don’t!

*Attendees can receive a one-on-one consultation for legal advice with MacDonnells Law for only $70ph (normally $390ph) for up to 3 hours of legal work. See Mentoring below.

Cairns & Port Douglas Daintree Mentoring

Presented by: MacDonnells Law

Discounted Cost: $70 per hour (normally $390 per hour) for up to approximately 2.5hrs of legal work

You can spend so much time creating the concept of your business and employing the right staff to carry your vision to your customers – but how do you make sure you don’t lose it all? Getting the legal framework in place is vital. Learn about:

– intellectual property

– employment law
– business structures
– the privacy act
– succession planning
– licensing
– credit management

Cassowary Coast Mentoring

Presented by: Vandeleur & Todd Solicitors

Discounted Cost: $50 per hour (normally $320 per hour) for up to 3 hours one one-on-on mentoring

You can spend so much time creating the concept of your business and employing the right staff to carry your vision to your customers – but how do you make sure you don’t lose it all? Getting the legal framework in place is vital. Learn about:

– intellectual property
– employment law
– business structures
– succession planning
– licensing
– tenancy
– credit management

Cairns Mentoring

Provided by: InCapital Advisers

Discounted Cost: $70 per hour for up to 10hrs to complete your business plan (normally $275ph)

Let’s take an indepth look into your business. How is it currently operating and how could it run even better? Receive a diagnostic assessment from a finance expert who will assist you to create a business plan.

Port Douglas Daintree Mentoring

Provided by: InCapital Advisers

Discounted Cost: $70 per hour for up to 10hrs to complete your business plan (normally $275ph)

Let’s take an indepth look into your business. How is it currently operating and how could it run even better? Receive a diagnostic assessment from a finance expert who will assist you to create a business plan.

Cassowary Coast Mentoring

Provided by: Knowl’edge

Cost: $50 per hour for up to 3hrs (normally $220ph)

How is your business currently operating? Could it run even better? Receive an assessment from someone who has supported over 130 tourism businesses.

Knowl’edge offers a highly successful tried and tested practical business mentoring support package. Julia will work collaboratively with you to tailor the support specifically to your business needs. Knowl’edge has a flexible toolkit to help diagnose what’s needed. Then Julia discusses the diagnostic outcomes to work with the business on identifying business planning needs, marketing and communication needs and guidance on possible new markets and business opportunities. Practical, achievable strategies are collaboratively developed, along with documented actions. Meetings before or after work are offered, especially if they involve coffee. Email and phone support is provided, at no charge, between meetings.

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Cairns Workshop

Wednesday 21 June

TTNQ, Level 2, 51 Esplanade, Cairns

11am-1pm

Presented by: Tourism Tropical North Queensland’s Destination Content Team

Cost: $20pp

Ensure your business is represented online in the right way.
– Social Media (Facebook and Instagram); user-generated content, increase engagement, real-life case studies
– Trip Advisor; improve your listing and turn unhappy campers into advocates
– Working with influencers; using the right one, managing expectations and building on the connections
– Finding your digital voice; building an online presence consistent with your branding

*This workshop is for businesses at an introductory level

Port Douglas Daintree Workshop

Wednesday 5 September

Sheraton Mirage Port Douglas

11am-1pm

Presented by: Tourism Tropical North Queensland’s Destination Content Team

Cost: $20pp

Ensure your business is represented online in the right way.

– Social Media (Facebook and Instagram); user-generated content, increase engagement, real-life case studies
– Trip Advisor; improve your listing and turn unhappy campers into advocates
– Working with influencers; using the right one, managing expectations and building on the connections
– Finding your digital voice; building an online presence consistent with your branding

*This workshop is for businesses at an introductory level

Cassowary Coast Workshop

Wednesday 29 November

11am-3pm

Castaways Resort & Spa
Pacific Parade, Mission Beach

$20pp (includes lunch)

Ensure your business is represented online in the right way.
– Social Media (Facebook and Instagram); user-generated content, increase engagement, real-life case studies
– Trip Advisor; improve your listing and turn unhappy campers into advocates
– Working with influencers; using the right one, managing expectations and building on the connections
– Finding your digital voice; building an online presence consistent with your branding

What is SEO

Google Adwords: Explore what your customers are looking for and how you can increase your chances of being found in the moments that matter.

Google My Business: Optimising local business listings on Google is free, accessible to everyone and an important part of managing your businesses reputation online.

Google Analytics

*This workshop is for businesses at an introductory level with an existing website

Social Media Mentoring

Provided by: Socialeyes Media
Learn to connect with your ideal audience, let your brand’s personality shine and take on a fresh approach to social media. Meet with Socialeyes Media to see what your small business needs to do now to get social!

Discounted cost: $50 per hour for up to 4hrs of mentoring (normally $100ph)

Website Mentoring

Provided by: Precedence

Are you building your website from scratch? Do you want your website redesigned? Have you got a pretty great website but unsure how to get people looking at it? Meet with Precedence to see what your small business needs to do now to get your web presence sorted.

Discounted cost: $50 per hour for up to 4hrs of mentoring (normally $110ph)

Cairns Workshop

Wednesday 8 November

TTNQ,Level 2, 51 Esplanade, Cairns

11am-1pm

Presented by: Tourism Tropical North Queensland’s Destination Content Team

Discounted Cost: $20pp

With a wealth of online tools available, it’s often difficult for small businesses to know where to start. Learn tactics across four key channels:

What is SEO

Google Adwords: Explore what your customers are looking for and how you can increase your chances of being found in the moments that matter.

Google My Business: Optimising local business listings on Google is free, accessible to everyone and an important part of managing your businesses reputation online.

Google Analytics

*This workshop is for businesses at an introductory level with an existing website

Port Douglas Daintree Workshop

Wednesday 6 December

Sheraton Mirage Port Douglas

3pm-5pm

Presented by: Tourism Tropical North Queensland’s Destination Content Team

Discounted Cost: $20pp

With a wealth of online tools available, it’s often difficult for small businesses to know where to start. Learn tactics across four key channels:

What is SEO

Google Adwords: Explore what your customers are looking for and how you can increase your chances of being found in the moments that matter.

Google My Business: Optimising local business listings on Google is free, accessible to everyone and an important part of managing your businesses reputation online.

Google Analytics

*This workshop is for businesses at an introductory level with an existing website

Cassowary Coast Workshop

Wednesday 29 November

11am-3pm

Castaways Resort & Spa
Pacific Parade, Mission Beach

$20pp (includes lunch)

With a wealth of online tools available, it’s often difficult for small businesses to know where to start.

Social media: Collect and leverage user-generated content using hashtags, increase the engagement and reach of posts, hear case studies of tourism businesses rocking their social media marketing and find out about tools to make your life a lot easier

Trip Advisor: Learn how to pimp your listing and how to respond to negative customer reviews turning an unhappy customer into an advocate

Working with Influencers

Finding your Digital Voice

What is SEO

Google Adwords: Explore what your customers are looking for and how you can increase your chances of being found in the moments that matter.

Google My Business: Optimising local business listings on Google is free, accessible to everyone and an important part of managing your businesses reputation online.

Google Analytics

*This workshop is for businesses at an introductory level with an existing website

Social Media Mentoring

Provided by: Socialeyes Media
Learn to connect with your ideal audience, let your brand’s personality shine and take on a fresh approach to social media. Meet with Socialeyes Media to see what your small business needs to do now to get social!

Discounted cost: $50 per hour for up to 4hrs of mentoring (normally $100ph)

Website Mentoring

Provided by: Precedence

Are you building your website from scratch? Do you want your website redesigned? Have you got a pretty great website but unsure how to get people looking at it? Meet with Precedence to see what your small business needs to do now to get your web presence sorted.

Discounted cost: $50 per hour for up to 4hrs of mentoring (normally $110ph)

Cairns Workshop

Stay tuned for the next workshop date…

TTNQ, Level 2
51 Esplanade, Cairns

3pm-5pm

Presented by: Travelism

Discounted Cost: $20pp

Conducting business transactions online evens out the playing field for your small business against larger competitors. But you’ve got to do it right.

Let’s discover ecommerce opportunities and overcome the common hurdles for small businesses.

Learn about online integration with payment networks and gateways.

Port Douglas Workshop

Stay tuned for the next workshop date…

Sheraton Mirage Port Douglas

11am-1pm

Presented by: Travelism

Discounted Cost: $20pp

Conducting business transactions online evens out the playing field for your small business against larger competitors. But you’ve got to do it right.

Let’s discover ecommerce opportunities and overcome the common hurdles for small businesses.

Learn about online integration with payment networks and gateways.

Mentoring

If you can’t make it to one of the workshops above, we can arrange a one-on-one mentoring session to cover the workshop content plus more with the presenter for only $50 per hour (instead of $110 per hour). Click here to let us know.

Cairns Workshop

Stay tuned for the next workshop date…

TTNQ, Level 2, 51 Esplanade, Cairns

3pm-5pm

Presented by: Precedence & Tourism & Events Queensland

Discounted Cost: $20pp

Digital tools can increase productivity, gain invaluable insights, increase your business’ visibility and easily manage your assets. We’ll look at a whole host of them including Google Analytics, Evernote, Scannable, Similar Web, Pocket, Screaming Frog, Drop Box, Upwork, Skype, Lightroom and the Australia Tourism Data Warehouse.

Have you heard about the Australian Tourism Data Warehouse (ATDW)? It’s the national platform for digital tourism information. It helps tourism operators make the most of online opportunities and allows you to attract and facilitate more online bookings.

Knowing who to connect to, how to use digital tools and what resources are out there can get you ahead of your competitors.

Port Douglas Workshop

Stay tuned for the next workshop date…

Sheraton Mirage Port Douglas

11am-1pm

Presented by: Precedence & Tourism & Events Queensland

Discounted Cost: $20pp

Digital tools can increase productivity, gain invaluable insights, increase your business’ visibility and easily manage your assets. We’ll look at a whole host of them including Google Analytics, Evernote, Scannable, Similar Web, Pocket, Screaming Frog, Drop Box, Upwork, Skype, Lightroom and the Australia Tourism Data Warehouse.

Have you heard about the Australian Tourism Data Warehouse (ATDW)? It’s the national platform for digital tourism information. It helps tourism operators make the most of online opportunities and allows you to attract and facilitate more online bookings.

Knowing who to connect to, how to use digital tools and what resources are out there can get you ahead of your competitors.

Cassowary Coast Workshop

Stay tuned for the next workshop date…

Castaways Resort & Spa
Mission Beach

11am-1pm

Presented by: Precedence & Tourism & Events Queensland

Discounted Cost: $20pp

Digital tools can increase productivity, gain invaluable insights, increase your business’ visibility and easily manage your assets. We’ll look at a whole host of them including Google Analytics, Evernote, Scannable, Similar Web, Pocket, Screaming Frog, Drop Box, Upwork, Skype, Lightroom and the Australia Tourism Data Warehouse.

Have you heard about the Australian Tourism Data Warehouse (ATDW)? It’s the national platform for digital tourism information. It helps tourism operators make the most of online opportunities and allows you to attract and facilitate more online bookings.

Knowing who to connect to, how to use digital tools and what resources are out there can get you ahead of your competitors.

Cairns Workshop

Stay tuned for more details…

TTNQ, Level 2, 51 Esplanade, Cairns

1pm-4pm

Presented by: Precedence

Discounted Cost: $20pp

Port Douglas Workshop

Stay tuned for more details…

Sheraton Mirage Port Douglas

1pm-4pm

Presented by: Precedence

Discounted Cost: $20pp

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Cairns Workshop Series

Workshop dates: 
26 July / 16 August / 27 September / 15 November / 13 December

The Pacific Hotel
Cnr Spence St & The Esplanade, Cairns

11am-3pm
(Includes lunch and afternoon tea)

Presented by: customer frame

Cost: $420pp (normally $1299pp)
6 month series includes 5 half day workshops, 4 webinars, plus one-on-one mentoring

Kickstart your customer-centric thinking to drive growth with lasting results. Close the gap between what your customers want and what your business delivers. Includes five workshops, practical toolkits and measurements.
– KNOW your customers; uncovering needs, building profiles, the path to purchase
– TRACK performance; collecting data, evaluating satisfaction, building advocates
– ALIGN to your customers (and not the other way around); put the customer at the heart of everything you do.

Cassowary Coast Workshop

Tuesday 15 August

Castaways Resort & Spa
Pacific Parade, Mission Beach

11am-2pm (includes lunch)

$50pp (full program of 5 sessions, normally $420pp, see Cairns Workshop above)

Kickstart your customer-centric thinking to drive growth with lasting results. Close the gap between what your customers want and what your business delivers. This is the first workshop of a program that normally includes 5 sessions but we want you to try it first to see if it is right for you! You will receive a workbook with practical toolkits and measurements to assist you to:

– KNOW your customers; uncovering needs, building profiles, the path to purchase
– TRACK performance; collecting data, evaluating satisfaction, building advocates
– ALIGN to your customers (and not the other way around); put the customer at the heart of everything you do.

In this initial workshop, you will be guided through:
– an explanation of what being customer-centric really means
– how service and experience are outcomes of customer centricity
– business performance gains enjoyed from being customer centric
– a comprehensive assessment of your customer-centric maturity, using the Customer Centricity Workbook (16pp)
– a way to prioritise and plan customer improvements that will help you become more customer-centric and deliver business performance

After the workshop you will have:
– A clear understanding of how being customer centric drives positive customer experience, consequent exceptional service & their business results
– A deep diagnostic of where their business is currently at, with the strengths and deficiencies identified
– A workbook that contains the Customer Centricity Framework, their current scoring and best practice benchmarks
– A practical action plan for delivering customer-led changes to transform their business and move up the Customer Centricity curve

Cassowary Coast Workshop

Tuesday 23 May

Castaways Resort & Spa
Mission Beach

11am-1pm

Presented by: Tourism Tropical North Queensland

Discounted Cost: Complimentary

Meet the team at your Regional Tourism Organisation who market the Cassowary Coast as a travel destination to the rest of the world.

Receive an industry update by the CEO, Alex de Waal. Hear current market activity from Market Managers that cover Japan, Western, China and Domestic. Learn about new digital opportunities for your business from our digital gurus. Obtain guidance for your local event from the Business Events Cairns & Great Barrier Reef team. Explore membership options or provide feedback to our Membership Executive.

Cairns Mentoring

Provided by: Parker Travel Collection

Cost: $1900 per business for 2 hours of one-on-one mentoring + one month follow up (normally $3800)

Become travel trade ready. After your business is assessed and future goals determined, you will learn about product distribution, contracts, commission, packaging and bundling, building sales teams, effective cost structures, having a trade friendly product and collaborating with the industry. With follow up support for one month afterwards, you will have a travel trade ready rate and fact sheet, hero image library and descriptive text.

Cairns Mentoring

Provided by: Ros Harries Marketing

Discounted Cost: $50 per hour for up to 3hrs of mentoring  (normally $85ph)

Receive guidance on positioning your tourism product in the domestic and international markets, developing brand standards and a strategic direction for advertising campaigns, training your team on selling your product at tradeshows and on sales calls.

Cairns Mentoring

Provided by: Tourism Marketing Services

Cost: $50 per hour for up to to 3hrs of mentoring (normally $85ph)

Identify and target the different tourism opportunities in the Western markets of North America, Canada, UK and Europe that your Small Business can expand into. Receive guidance on the growing trends and find out what marketing resources are available to your business.